Sample packet · Custom order dispute file
Evidence Packet
Complete record of order details, proof approvals, policy acceptance, production notes, and shipping confirmation for this custom order.
Merchant
Bright Signs Co.
Customer
Bright Signs Co.
Order
ORD-10425
Packet
PC-2024-0518-0017
Item
Embroidered Polo Shirts
Total
$1,248.00
Proof shown
Final proof version preserved with customer-facing imagery and version history.
Timeline
Timestamped approval and revision history for third-party review.
Customer approval received
Approved final proof v3 with policy acknowledgment.
by Bright Signs Co.
Customer viewed proof
Viewed front and back mockup proof v3.
by Bright Signs Co.
Customer requested changes
Please reduce back logo size and center it.
by Bright Signs Co.
Proof v1 sent
Initial design proof sent for review.
by Main Shop
Evidence sections
Each section includes source records, status, and attachments.
Proof Versions
3 filesCompleteAll design proof and mockup versions shown to the customer.
Approval Log
2 approvalsApprovedCustomer approvals and feedback with timestamps.
Policy Acceptance
1 recordSignedCustomer agreement to shop approval and production policies.
Production Notes
2 notesCompleteNotes from production, QA, and fulfillment.
Shipping Proof
1 recordDeliveredTracking information and delivery confirmation.
Plain-language summary
Customer reviewed proof versions, requested one revision, then approved the final proof and acknowledged shop policies before production proceeded.
Attachment index
9 attached records: proof files, approval log, policy acknowledgment, production notes, QA photo, shipping label, and delivery confirmation.
