Create the custom order case
Add customer, product, price, dates, and the policies that apply before production starts.
Custom Order Dispute Packet
Approved custom order disputed?Send the packet, not a messy email thread.
ProofClerk preserves proof versions, customer approval, policy acknowledgment, production notes, and fulfillment evidence so a merchant has the record ready when money is at risk.
- Customer-approved proof preserved with version history
- Policy acceptance and production start meaning captured
- Shipping and delivery evidence attached before the dispute
Fair recordkeeping.Packet-ready evidence.No legal outcome promises.
Customer disputed approved orderPacket completeReady to send
Evidence packet · PC-2024-0518-0017
Approved order dispute file
Order summary
ORD-10425 · embroidered polos · $1,248
Final proof v3
Front, back, logo placement, thread colors
Policy acknowledgment
Production may begin after approval
Production note
Embroidery complete · QA passed
Shipping proof
Label and delivery confirmation attached
Timeline
Viewed, revised, approved, produced, shipped
Before and after
Stop reconstructing proof after the customer is already angry.
Before
Scattered evidence
Email thread
Approval message buried in replies
Proof image
Final mockup saved separately
Policy note
Refund language copied from a doc
Revision DM
Customer asked for one logo change
Shipping label
Tracking proof outside the approval record
After
One clean ProofClerk packet
Order summary
ORD-10425 · embroidered polos · $1,248
Final proof v3
Front, back, logo placement, thread colors
Policy acknowledgment
Production may begin after approval
Production note
Embroidery complete · QA passed
Shipping proof
Label and delivery confirmation attached
Timeline
Viewed, revised, approved, produced, shipped
Built first forEmbroidery shopsPrint shopsSignage shopsCustom gift sellersWedding stationery sellers
The artifact merchants pay for
What do I send when the approved order is disputed?
Send the packet: a clean record a customer, platform, payment processor, attorney, or internal reviewer can understand without logging into ProofClerk.
01
Order summary
02
Proof versions
03
Approval log
04
Policy acceptance
05
Production records
06
Shipping confirmation
07
Timestamped audit trail
08
Attachment index
Built for custom order work
Approval records without a heavy customer portal.
Collect proof decisions
Send a direct approval page where customers can approve, request changes, or acknowledge policies.
Attach production evidence
Add production notes, QA records, shipping labels, delivery confirmation, and internal notes.
Export the packet
Produce a readable packet for a processor, platform, customer support thread, or internal record.
Customer approval
Plain signoff before production.
The approval page keeps the customer experience direct: review the proof, request changes, or acknowledge the approval meaning.
I have reviewed the proof and confirm the design is correct.
I accept the shop policies and understand production may begin after approval.
Packet Complete
Made for shops where approved custom work cannot be remade casually.
Money events
Built for the moments that cost margin.
Approved proof is challenged
Show the final proof, approval action, policy acknowledgment, and customer identity in one packet.
Revision history is disputed
Preserve what changed, who requested it, and which version became the production proof.
Chargeback evidence is due
Export a clean record instead of rebuilding the story from inboxes, order notes, and files.
Production starts after signoff
Keep the approval meaning clear before the order moves into production or fulfillment.
Founding merchant pilot
A paid setup for merchants with real approval risk.
A founder-assisted setup for shops with real approval risk. Start with packet-ready records before adding store integrations.
Founding Merchant Pilot
Setup, reusable approval language, branded approval flow, sample packet review, and merchant workflow setup.
$499
60-day pilot
- Branded customer approval flow
- Reusable policy acknowledgment
- Proof/version tracking screens
- Evidence packet export preview
- Merchant workflow setup
- No legal outcome guarantees